The Singapore Vehicle Traders Association clarified that of the 2,438 motor vehicle complaints stated in a Straits Times report, only 1,084 were related to defective goods, with 156 cases actually filed and pursued against members.
SINGAPORE: About half of the 2,438 motor vehicle complaints to consumer watchdog Consumers Association of Singapore (CASE) were about defective goods, with 156 cases actually filed and pursued against members, the Singapore Vehicle Traders Association (SVTA) clarified on Monday.
This was in response to a report by the Straits Times on October 5 which stated that CASE had received 2,438 motor vehicle complaints this year so far, which was higher than the 2,255 made for the whole of last year.
SVTA President Neo Tian Ting explained that the figure of 2,438 also includes enquiries and feedback, which do not require CASE to take action.
Mr Neo also said that the spike in complaints this year can be attributed to the lemon law which came into effect last September.
Consumers, he said, could be contacting CASE more often as there is a misunderstanding of the lemon law.
In fact, only 156 were filed and assisted cases pursued against SVTA members in relation to the lemon law, and other complaints such as delays in delivery and misrepresentation.
Singapore has about 800 to 900 car dealers. About 410 of them are SVTA members.